Frequently Asked Questions

frequently asked questions

what pharmacies does nue life use?

Below is a list of the 503a compounding pharmacies we work with in each state where treatment is available. If you’d like to know the specific pharmacy that will be used to fill your prescription, you can ask your provider during your medical consultation or message them in the app. You may also request your preferred pharmacy.

Florida, Texas, Georgia, Connecticut, Ohio, Idaho, Iowa, Massachusetts, New York, New Jersey, Pennsylvania, Arizona
ApothiCare360 Pharmacy
6331 Orion Dr. #112
Fort Myers, FL 33912
https://apothicare360.com
Phone 239.690.7700

California, Tennessee, Nebraska, Washington, Illinois, Wisconsin, Utah, Kentucky, Colorado, Virginia, Minnesota:
Braun Pharma Care / OptioRX
1919 N. Clybourn Ave.
Chicago, IL 60614
773-549-0634
pharmacysupport@optiorx.com

what can i expect in a discovery call?

The first step to see if you are the right fit for our program is scheduling a discovery call between you and a Nue Life representative.
Our Welcome Team Member will call you at the chosen time and phone number you noted down on the sign-up form.

A discovery call is a conversation between yourself and a Welcome Team Member to ensure you have all the relevant information prior to joining our program.

During the call, the Welcome Team Member will be answering any questions you may have and outlining what to expect in the programs. They will also be asking pre-qualifying medical questions to see if you're the right fit for the program e.g. What medications are you currently on?

We strongly recommend that you answer these pre-qualifying questions honestly with the most up-to-date information. If we are a good fit for you, then you will be able to sign up and be welcomed into our program over the phone. Please note that there is the possibility for you to be denied from our program during your initial medical consultation even though you passed the pre-qualifying questions.

If you have been denied from our program due to no medical clearance after your initial medical evaluation, you are entitled to a refund.

If you are interested or have any questions about the program, you can schedule a discovery call with a Welcome Team Member here.

what are your business hours?

The business office hours are from 9am-5pm M-F EST. However, your assigned Client Success Manager can be available from 9am-5pm in EST or PST.

is ketamine legal?

Ketamine is an FDA-approved drug used in hospitals daily as an anaesthetic. Over the last 50 years, doctors have discovered multiple uses for ketamine to treat mental health conditions in people across the world. The consensus from researchers is that the antidepressant effects of ketamine are both "rapid and robust." And so, yes, ketamine is legal and safe for you to use at home for mental health treatment as long as it is prescribed by a licensed physician.

To learn more about our at-home programs, click this link to schedule a discovery call.

where are your services available?

Our services are currently available in California, Colorado, Connecticut, Florida, Georgia, Illinois, Kentucky, Massachusetts, Minnesota, New Jersey, New York, Ohio, Tennessee, Texas, and Washington.

what is the ketamine therapy experience like?

Ketamine used as psychedelic therapy can offer a plethora of sensations, visuals, and/or auditory hallucinations. Given its nature, ketamine often relaxes the body while your mind explores. Many clients report feelings of floating or dream-like states that allow a temporary reprieve from reality. If you’d like to learn more, please consider taking a look at a brief article in our journal here.

what happens after i have the recommended 6 experiences?

Through Nue Reset, Patients have access to six at-home treatment experiences designed to provide long-term relief.

The effects of ketamine are unique for each individual. Following your initial Nue Reset program, we encourage you to meet with your medical provider to determine the most optimal next steps.

We’ve found that 23% of our Patients achieve a clinical response to our program when using the behavioral support provided vs. ketamine treatment alone.

how often do i have the experiences?

It’s often recommended to have your ketamine experiences 1-2 times a week for four weeks for the Nue.Reset program.

what are the side effects?

Since your ketamine experiences are spaced several days apart and the program lasts 1 to 2 months, the risks of long-term ketamine exposure are minuscule. One rare long-term side effect in daily users of ketamine is inflammation of the bladder. Other side effects related to the experience itself are short-lived and include a modest increase in heart rate and blood pressure, nausea, dizziness, an altered state of consciousness, and impaired motor coordination.

All of these symptoms fade rapidly in 2-4 hours after the ketamine session, as ketamine is rapidly cleared from your body. If you have a history of high blood pressure, our medical team will give you instructions to help you monitor your blood pressure at home so we can safely adjust your dose through the program.

can i come off my medication by having ketamine experiences?

If tapering off your medication is a treatment goal, you can discuss this with your provider in your telemedicine consult and consent to us contacting your psychiatrist. We’ll work with your mental health provider to tailor a plan to help you stop taking medications that aren’t providing you with desired results.

will i be able to go to work the next day?

Yes, it’s perfectly safe for you to go to work the next day. However, it’s not recommended that you drive or do anything of high priority on the day of your experience. It’s best to take it easy. We also recommend that you do not make any important decisions within 24 hours of your experience.

do you offer the nasal spray, spravato?

We do not. We offer racemic ketamine lozenges, as that is what is permissible to administer in the home.

how does this program work?

Treatment is delivered via ketamine rapid-dissolving tablets which are shipped to your home. Once you’ve been evaluated and have answered the medical screening questions, we will process your payment for your nue.reset program. You’ll then be emailed with an overview of your program and a link to create your account. Once you've created your account, you will have the credentials to log into our mobile app or web portal and complete your onboarding. Then, you’ll schedule your medical consultation with one of our providers.

Two to three days after the consultation, excluding holidays and weekends, you’ll receive your first shipment, which includes the medication for your first set of experience(s). Your Client Success Manager will help you along the way till you complete your Nue Reset program.

To learn more about our at-home programs, click this

how long will the clinical effects last?

The effects of ketamine are unique for each individual. Following your initial Nue Reset program, we encourage you to meet with your medical provider to determine the most optimal next steps.

can i take my medications while having these experiences?

Medication interactions with ketamine are very rare. There is a very short list of medications that will counteract ketamine. SSRIs, SNRIs, and benzodiazepines are not on that list. You’ll be prompted to enter your medications during the onboarding process; if you are taking any that might potentially interact with treatment, your provider will discuss this with you during your consultation. Most of our clients continue to take their antidepressant and anti-anxiety medications while going through our treatment programs.

how do i sign up for a nue life treatment program?

After reviewing the Nue Life website to gain an understanding of what treatment entails, schedule a discovery call with one of our Welcome Team Members. They will help you decide if you’re a good fit for ketamine treatment and walk you through the steps of the program.

Upon acceptance, you’ll be sent a link to create your Nue Life account. You’ll create your password and complete your onboarding forms. Finally, you will schedule a medical consultation with a licensed provider in order to determine the proper dosing for your first ketamine experience.

Please note, final approval for our at-home program is given at the Initial Medical Consultation.

will i feel safe in my communications with the team and other patients?

We strive to maintain a safe and therapeutic environment for all. We expect all users to communicate respectfully with all staff and fellow patients. The use of disrespectful, offensive, threatening, or sexually suggestive language can be disruptive to the healing process and is not tolerated.

Nue Life reserves the right to refuse non clinical services, terminate accounts, remove or edit content, or cancel orders at the sole discretion of the Company. Any prescribing of medication and access to professional medical services is determined in the sole judgment of your medical provider.Please note, final approval for our at-home program is given at the Initial Medical Consultation.

what is the difference between oral tablets and iv infusions?

IV infusions can only be administered in-person by a medical provider. This increases cost and can be difficult to coordinate easily and effectively. We've worked closely with our compounding pharmacies to develop a sublingual formulation that promotes the key bioavailability of ketamine. Our dose discovery process helps account for each patient's unique absorption, metabolism, and response to ketamine.

does insurance cover this program?

A partial reimbursement may be provided by your insurer to support you with your Nue Life Program. Reimbursement will vary depending on the insurance provider and policy. Your Client Success Manager can assist with providing you with a Superbill that specifies the medical aspects covered in your treatment.

If you are unsure if your insurance provider covers out-of-network reimbursement, you can check with your insurer with the billing code we use:

99203: Office or other outpatient visit for the evaluation and management of a new patient

You may also use your health savings account (HSA) or a flexible spending account (FSA) to pay for the cost of your treatment plan.

To find out if you are the right candidate for our program, you can schedule a discovery call with a Welcome Team Member here

who is a good fit for this program?

Individuals with mental health conditions such as depression, anxiety, and PTSD often find relief through ketamine treatment. In one study, 85% of patients experienced remission in their depressive symptoms following ketamine treatment. Ketamine treatment has also been shown to help individuals struggling with grief, loss, insomnia, migraines, chronic pain, obsessive-compulsive disorder (OCD), focus issues, and postpartum depression. It has also been shown to help those who want to expand their spiritual experience.

who is not a good fit for the program?

The following are issues or conditions that serve as disqualifies for Nue Life programs: if you are breastfeeding or pregnant, have had any psychotic episodes or a history of psychosis, any dissociative disorders, uncontrolled hypertension or high blood pressure, current alcohol or substance abuse, heart issues, or brain injuries. In addition, the programs are not a good fit if you require a caregiver or are not proficient with technology.

what are my payment options for nue reset?

We accept all major credit cards.

You can speak with our Welcome Team about all of our financing options. To book a call click here

what happens if i am not approved by the provider?

At Nue Life, your health and well being are our top priorities. In line with this, if our provider determines that you are medically unfit for any of our services, you will be entitled to a refund for unrendered services. It is important to follow any clearance protocol outlined by your provider and disclose all necessary information during your initial medical consultation. Failure to do so may result in additional charges for the consultation. We believe that your health is worth every effort and we appreciate your cooperation in ensuring a safe and effective treatment plan.

what is integration?

Integration after psychedelic experiences is crucial for maximizing the benefits of these powerful tools. Integration involves introspection and contemplation to derive significance from our psychedelic encounters and everyday life experiences.

Still have questions? Email hello@nue.life for more information.

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You’ve made up your mind to change your mind. Read our most frequently asked questions below to ease the journey.

frequently asked questions