Terms & Conditions
Last Updated: October 20th, 2023
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, IMMEDIATELY CALL 911 OR GO TO THE NEAREST HOSPITAL EMERGENCY ROOM. THE SERVICES ARE NOT CRISIS OR EMERGENCY SERVICES.
THE SERVICES DO NOT REPLACE YOUR RELATIONSHIP WITH ANY PRACTITIONER, AND THE COMPANY DOES NOT PROVIDE MEDICAL OR HEALTH ADVICE, CARE, DIAGNOSIS, OR TREATMENT. NONE OF THE CONTENT OF THE SITE SHOULD BE CONSIDERED MEDICAL ADVICE OR AN ENDORSEMENT, REPRESENTATION, OR WARRANTY THAT ANY PARTICULAR MEDICATION OR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU.
The terms of your Nue Life Membership can be found on Nue Life’s website at https://about.nue.life/terms-conditions/. Your Nue Life Membership may change from time to time, and you will receive at least thirty (30) days’ advance notice of such changes. However, you are entitled to the full scope of your Nue Life Membership as it existed as of the effective date of your current term for the duration of such term. For any subsequent renewal term, you may accept the revised Nue Life Membership changes (which may include changes in the Nue Life Membership fee) or reject such changes and terminate your Nue Life Membership. Any current term and renewal term together are herein referred to as your “Membership Term”. You agree to pay your Nue Life Membership fee in a single sum each month. Once paid, your Nue Life Membership fee is non-refundable.
MODIFICATION OF SITE AND SERVICES: We reserve complete and sole discretion with respect to the operation of the Site and the Services. We may withdraw, suspend, or otherwise discontinue any functionality or feature of the Site or the Services. We reserve the right to maintain, delete, or destroy all communications and user content posted or uploaded to the Services pursuant to applicable law and our internal record retention and/or destruction policies. Occasionally, we may perform maintenance on or upgrade the Site or Services or the underlying structure that enables use of the Site or Services. This may require us to temporarily suspend or limit your use of the Site or Services until such time the maintenance or upgrade is completed. To the extent possible and unless otherwise stated, we will endeavor to publish the time and date of such expected suspension or limitation on its Site or Services in advance when possible. You agree that you are not entitled to claim any damages for such suspension or limitation during such maintenance or upgrade.
USE OF SERVICES: You are required to provide us with an email address upon registering for a user account. We will use email communications to send you important updates about the Site and Services, as well as notifications when information and documents are added that you need to be aware of (e.g. forms, updated terms, etc.). In some instances, but not all, registered users may be permitted to opt out of receiving certain emails.
Portions of the Site or Services are only available to users who have registered and created an account with an appropriate username and password (“Registered Users”). Each Registered User is responsible for controlling the privacy, dissemination, access to, and use of their username and password, and promptly informing us of any need to deactivate a password. You also agree to promptly notify us of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to the Site or Services by emailing us at email@example.com. We explicitly disclaim liability for any and all losses and damages arising from your failure to comply with this section.
To access the Site and Services, you are required to have an Internet broadband connection. You must also have the necessary equipment (i.e., webcams and microphones) to enable
To access the Site and Services, you are required to have an Internet broadband connection. You must also have the necessary equipment (i.e., webcams and microphones) to enable clear communication when using the Site and Services. The Site may use the processing capabilities, memory and bandwidth of your personal electronic device for the limited purpose of establishing the connection between you and a medical provider and facilitating the Services through the Site.
Neither the Site nor Services are intended to support or carry emergency calls to any law enforcement or health care provider or entity. In the event of a medical emergency, dial 911 immediately.
NON CLINICAL SERVICES: We offer specific programs as part of the Service (“Non Clinical Services”) offering that are non clinical in nature and do not constitute a provider patient relationship. These Non Clinical Services are offered through us directly.
PROFESSIONAL SERVICES: By requesting a medical consultation with a provider through the Site, you are requesting to enter into a clinician/patient relationship with an independent licensed provider affiliated with one of the following : Nue Life Medical Group (DE) Professional Association (if you reside in Colorado, Florida, Washington, Arizona, Massachusetts, Illinois, Virginia, Connecticut, Wisconsin, Texas, Georgia, Tennessee, New Mexico, Nebraska, Ohio, Utah, or Iowa), Kazi Hassan MD Professional Corporation (if you reside in California), ECHO MEDICAL SERVICES PLLC (if you reside in New York), DUBAL MINDBODY MEDICINE PC (if you reside in New Jersey), Institute for Integrative Therapies (of you reside in Minnesota) or Holistic Healing LLC (if you reside in Kentucky) (“Provider(s)” or “Practice(s)”), who shall be solely responsible for the provision of professional medical services. You will only receive medical care once a bonafide clinician/patient relationship with a medical professional is established by mutual acceptance. You agree that you will be financially responsible for the provision of professional medical services by a Provider. Nue Life Health does not guarantee that you will receive a prescription for ketamine or any other medication. Any prescribing of medication and access to the Services is determined in the sole judgment of your Provider.
NO ENDORSEMENT OF PROVIDERS: The Company does not recommend or endorse any specific tests, Providers, products, procedures, medications, devices, opinions, or other information that may be mentioned on the Service or by a licensee of the Company. The inclusion of Providers on the Service or in any professional directory located on the Service does not imply recommendation or endorsement of such Provider, nor is such information intended as a tool for verifying the credentials, qualifications, or abilities of any Provider contained therein. Such information is provided on an “as-is” basis and the Company disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose. The Company shall in no event be liable to you or to anyone for any decision made or action taken by any party (including, without limitation, any Service user) in reliance on information about Providers on the Service. The use of the Service by any entity or individual to verify the credentials of Providers is prohibited.
MEDICAL DISCLAIMERS: The Site, as well the Non Clinical Services, do not provide medical advice and no provision of Services or operation of the Site is, or should be construed as, the practice of medicine. We make no representation or warranty as to the content or quality of any treatment decision, recommendation, or response from any Provider. The Company does not practice medicine and does not interfere with the practice of medicine or any other licensed profession by the Provider, each of whom is responsible for his or her services and compliance with the applicable requirements to his or her profession and license. The Company shall not be liable for any professional advice that you receive from a Provider via the Services. You and the Provider are solely responsible for all information and/or communication sent during a telephone or web video consultation, secure email, or other communication, and the subsequent result. We do not guarantee that a telephone or web video consultation or secure e-mail is the appropriate course of treatment for your particular health care situation or needs. You acknowledge and agree that this Site is not a replacement for your existing relationship with your physician or healthcare provider. You will contact your regular physician immediately should your condition change or your symptoms worsen. If you require emergency care, you will contact your local emergency services immediately.
CONTENT OF COMMUNICATION: We do not endorse or take responsibility for the content of communications made using any portion of the Site. By using the Site, you agree that any content received or transmitted is entirely the responsibility of the individual from whom such content originated. You agree that you are solely responsible for the content you choose to upload onto the Site or communicate to a Provider. You agree not to (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit (a) a message under a false name, or (b) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (1) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (2) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct; (iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity; (iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; (v) use robots or scripts with the Site; (vi) attempt to reverse engineer, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; (vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting; (viii) incorrectly identify the sender of any message transmitted to the Site. You may not alter the attribution or origin of electronic mail, messages, or posting; (ix) harvest or collect protected health information about any other individual who uses the Site or the Services; (x) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.
PAYMENT: We may choose to charge fees for your use of certain Services. Where applicable, you agree that we may charge your credit card or other payment mechanism on file for all amounts due and owing for the Services, including taxes and service fees, set up fees, subscription fees, or any other fee associated with use of your registered account. We may change prices at any time, including changing a free service to a paid service; provided, however, that we will provide you with prior notice and an opportunity to terminate your registered account. You agree that in the event we are unable to collect the fees owed for the Services through your account, we may take any other steps we deem necessary to collect such fees from you and that you will be responsible for all costs and expenses incurred by us in connection with such collection activity, including collection fees and court costs.
INTELLECTUAL PROPERTY: All materials on the Site or Services, including the design, layout, and organization (collectively referred to as “Content”), with the exception of data contained in user records, are owned and copyrighted by us or our affiliates and are protected by all applicable intellectual property laws. All rights and title to the Content, trademarks and service marks herein remain with us or its licensors. You are authorized to view the Site or Services and Content. All rights not expressly granted herein are reserved to us. You may not reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, circulate or exploit for commercial gain any portion of the Site or Services or the Content. You further agree that any information you provide or use on the Site or Services, and your use of the Site or the Services, will not infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.
You further agree that you shall not, and shall not permit any individual or entity to (a) reverse engineer, disassemble, decompile, decode, or adapt the Site, Services, or Content, or otherwise attempt to derive or gain access to the source code of the Site, in whole or in part; (b) bypass or breach any security device or protection used for or contained in the Site or Services; (c) use the Site or Services for purposes of: (i) benchmarking or competitive analysis of the Site; (ii) developing, using or providing a competing software product or service; or (iii) any other purpose that is to Our commercial disadvantage; or, (d) use the Site, Services, or Content for any other purpose or application not expressly permitted by this Agreement.
NO ENDORSEMENT: We do not endorse the promotions, products, publications or services of any third parties. We do not warrant or validate the advertisements, promotions, communications, or other materials of any third party. Any views expressed by third parties on this Site or Services are solely the views of such third party and we assume no responsibility or liability for the accuracy of any statement made by such third party.
LIMITATION ON LIABILITY: IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM ANY LOSS OF USE, LOSS OF PROFITS, LITIGATION, OR ANY OTHER PECUNIARY LOSS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THIS SITE OR THE PROVISION OF OR FAILURE TO MAKE AVAILABLE ANY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WE ARE NOT LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BASED ON USE OF THIS SITE OR SERVICES, EXCEPT AS REQUIRED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL BE LIABLE ONLY TO THE EXTENT OF ACTUAL DAMAGES INCURRED BY YOU, NOT TO EXCEED U.S. $1,000.
DISCLAIMER: THE SITE AND SERVICES ARE PROVIDED BY US ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, FREE FROM ERROR, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
We will use reasonable efforts to keep the Site or Services content timely and accurate, but we make no guarantees, and disclaim any implied warranty or representation about its accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose. We assume no liability arising from or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site or Services.
TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OFFERED THROUGH THE WEBSITE IS AT YOUR OWN RISK.
WAIVER: No delay by us in the exercise of any right shall be deemed a waiver thereof, nor shall the waiver of a right or remedy in a particular instance constitute a waiver of such right or remedy generally.
UNLESS YOU TIMELY PROVIDE US WITH AN ARBITRATION OPT-OUT NOTICE, YOU ACKNOWLEDGE AND AGREE THAT YOU AND WE ARE WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND WE OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF ANY CLASS OR REPRESENTATIVE PROCEEDING.
Any arbitration occurring pursuant to this section will be administered by the American Health Lawyers Association (“AHLA”) in accordance with the Rules of Procedure for Consumer Arbitration before a single arbitrator with the locale of all hearings requiring physical attendance of the parties to occur in Broward County, Florida. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any judgment award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
NOTICES: We may provide notice to you by e-mail at the e-mail address You provided during registration, by a general notice on the Site or Services, or by written communication delivered by first class U.S. mail or express courier to your address on record in your account information. You may give notice to us at any time, in writing, delivered by first class U.S. mail or express courier to Nue Life Health, 1323 SE 17th St. PMB 98804, Ft. Lauderdale, FL 33316.
Cancellation (Refund) Policy:
● The Patient is eligible to request cancellation of their program up to 30 days from the purchase date for non-rendered services only regardless of actual or perceived benefits realized from the services and regardless of any side effects, the risks of which have been previously disclosed within your Informed Consent.
● The Company does not offer refunds for any rendered Technology Platform and Service Fees, regardless of actual or perceived benefits realized from the services.
● Medical Service Fees are NON-REFUNDABLE upon provision of such service, regardless of treatment determination or the outcome, perceived or actual, from those services and regardless of any side effects, the risks of which have been previously disclosed within your Informed Consent. Any Medical Service Fees collected by the Company on behalf of the Practices shall be refunded to the Patient in the event those services are not received, barring “Patient Breach” by the Patient as described below.
● The Company is not able to process refunds for prescription medications shipped by Nue Life Health Pharmacy Partners, as the term is defined in the Company’s Financial Policy, as Pharmacy Fees for medications shipped to the Patient by Nue Life Health Pharmacy Partners are NON-REFUNDABLE. The Company will return Pharmacy Fees for program medications that are not shipped to the Patient by Nue Life Health Pharmacy Partners, barring Patient Breach by the Patient as described below.
● In certain instances, the Company may provide the Patient with partial refund of Technology Platform and Services Fees, barring Patient Breach by the Patient as described below, and under the conditions as described herein, where approved, at the discretion of a Nue Life Health team member, if requested by the Patient within 30 days of program purchase.
● Approved partial refund requests are eligible to receive a refund for unrendered services or unshipped medications only. Partial refunds are issued within 30 business days of approval.
● Any request for cancellation by the Patient that is approved by a Nue Life Health team member shall incur $150 “Cancellation Fee” to be retained in full by the Company. In the event of a verified and documented “Medical Denial” where a qualified medical professional from the Practices determines a lack of Patient eligibility to receive further medical services remotely during the Initial Medical Consultation or the Patient obtains written disqualification from an external qualified medical professional at the request of a qualified medical professional from the Practices, the $150 Cancellation Fee shall not apply, barring Patient Breach by the Patient as described below, with Medical Service Fees for Initial Medical Consultation being NON-REFUNDABLE. The $150 Cancellation Fee shall not be waived if the Patient misrepresented prior medical history during onboarding.
A “Patient Breach” represents an action or lack of action by a Patient that causes the Patient to be ineligible for any refund of services rendered or unrendered. “Patient Breach” includes, but is not limited to, the following action by the Patient:
● Three canceled consultations, each with less than 24-hours notice.
● Any failure to comply with provided safety protocols, including, but not limited to, the Sitter Agreement or the Informed Consent, or failure to review and adhere to preparation and integration guidelines.
● Any misuse or distribution of medication as prescribed by medical professionals of the Practices.
● Misrepresentation of prior medical or health history.
● Failure to obtain required third party professional medical clearance if requested by medical professionals of the Practices.
● Patient non-communication or unresponsiveness for eight or more consecutive weeks. Additionally such patients who have been unresponsive or non-communicative with the medical team for eight (8) or more weeks may automatically be canceled or discontinued.
The Practices will follow specific medical protocols to address instances of Patient Breach.
● If the Patient becomes inactive for more than 8 weeks resulting in an administrative discharge by the Practices and wants to return to their program, the Patient may be eligible for readmission.
● If the Patient has been refunded or permanently discharged, they are ineligible for readmission into the original program.
● Before being approved for readmission, the care team will evaluate the specifics of the Patient’s case to determine the right course of treatment for the Patient.
● The Patient will need to meet with their medical provider. The approval of continuation of their program is at the discretion of the medical provider.
● If the Patient was administratively discharged with a program no longer offered, the Patient will be provided alternative options to rejoin.
● The Patient is only eligible for readmission within 12 months of the administrative discharge date
● The Patient must pay all applicable fees as described herein.
Readmission Fees: If the Patient becomes inactive for more than 8 weeks resulting in an administrative discharge by the Practices and wants to return to their program, the Patient must pay the following NON-REFUNDABLE readmission fees (totaling $250):Medical Service Fee: ($200 per hour or $67 per 20-Minute “Readmission Consultation”). This fee is collected by the Company (if you reside in Colorado, Florida, Washington, Arizona, Massachusetts, Illinois, Virginia, Connecticut, Wisconsin, Texas, Georgia, Tennessee, New Mexico, Nebraska, Ohio, Utah, Iowa, California, New York or New Jersey) and provided, in full, to the Practices.
Technology Platform and Services Fee: ($183) This fee is paid to the Company by the Patient for continued use of the Company’s Technology Platform and Services during their previously elected program.